Privacy Policy

This privacy policy explains how ESwissAG collects, uses, and protects your personal information when you use our site and related services. ESwissAG is committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection laws.

1. Data Controller

The data controller responsible for the processing of your personal data is:
ESwissAG
12 Canton strasse,
Lucerne, Canton of Lucerne,
6003
Switzerland

2. Information We Collect

We collect various types of information when you use our site or services, including:

• Personal Identification Information: Such as your name, address, email address, phone number, and date of birth when you register for an account, make a purchase, or contact us.
• Payment Information: Details required to process transactions, such as credit card numbers and billing addresses. Please note that we do not store full payment card details; these are processed securely by our third-party payment processors.
• Travel and Service Information: Details related to the services you use, such as the type of e-vignette purchased, travel dates, vehicle details, routes planned, or travel permits applied for.
• Technical and Usage Data: Information about how you access and use our site and services, including your IP address, browser type, operating system, device information, pages viewed, referring website, and access times. This information is collected automatically through cookies and similar technologies.
• Communication Data: Information contained in any communication you send to us, such as customer support inquiries or feedback.

3. How We Use Your Information (Purposes and Legal Basis)

We use the collected information for various purposes, based on different legal grounds:

• To Provide and Manage Our Services: Including processing your e-vignette purchases, travel passes, managing your account, processing payments, providing digital route planning tools, and assisting with travel permits.
  • Legal Basis: Performance of a contract with you or taking steps at your request before entering into a contract.
• To Communicate With You: Responding to your inquiries, sending service-related notifications (like order confirmations or updates), and providing customer support.
  • Legal Basis: Performance of a contract, our legitimate interests (to provide effective customer service), or your consent.
• To Improve and Optimize Our Site and Services: Analyzing usage patterns to understand how our site is used, troubleshoot issues, and improve user experience and service offerings (e.g., refining route planning algorithms).
  • Legal Basis: Our legitimate interests (to manage and improve our business and services).
• For Marketing Purposes: With your consent, we may use your information to send you promotional materials, offers, or newsletters about our services or related topics we think may interest you. You can withdraw your consent at any time.
  • Legal Basis: Your consent or our legitimate interests (to develop our business and inform potential customers about our services).
• For Security and Fraud Prevention: Detecting and preventing fraudulent transactions, unauthorized access, and other illegal activities.
  • Legal Basis: Our legitimate interests (to protect our business and users) or compliance with a legal obligation.
• To Comply with Legal Obligations: Meeting legal or regulatory requirements, responding to requests from public authorities, and protecting our legal rights.
  • Legal Basis: Compliance with a legal obligation.

Where we rely on legitimate interests as the legal basis, we ensure that our interests are balanced against your rights and freedoms.

4. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data hosting, analytics, customer support, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes we authorize.
• Payment Processors: Your payment information is shared securely with payment gateway providers to complete transactions.
• Governmental and Regulatory Authorities: We may disclose your information if required by law or in response to valid requests by public authorities, such as for law enforcement or national security purposes, or in connection with travel permit applications.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

Some of these third parties may be located outside of Switzerland or the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information, such as relying on adequacy decisions by the European Commission or using Standard Contractual Clauses approved by the European Commission.

5. Data Security

We implement technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data, the purpose for processing, and applicable legal obligations.

7. Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:

• The Right to Access: You have the right to request a copy of the personal data we hold about you.
• The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• The Right to Erasure ('Right to be Forgotten'): You have the right to request that we delete your personal data under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions, particularly where processing is based on legitimate interests or for direct marketing.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the physical address provided in the Contact Information section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

8. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files placed on your device. They help us operate the site, analyze usage, remember your preferences, and provide personalized content. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information.

9. Third-Party Links

Our site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page or by other appropriate means. We encourage you to review this privacy policy periodically.

12. Contact Information

If you have any questions about this privacy policy or our data processing practices, or if you wish to exercise your rights, please contact us by writing to:

ESwissAG
12 Canton strasse,
Lucerne, Canton of Lucerne,
6003
Switzerland